This Privacy Policy describes how Compass Electric ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website at https://www.compasselectric.net/, contact us, or use our services. We are committed to protecting your privacy and handling your personal information responsibly.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Contact us for a quote or service request.
- Fill out forms on our website.
- Communicate with us via phone, email, or other means.
The types of personal information we may collect include:
- Contact Information: Name, email address, phone number, and physical address.
- Service Information: Details about your electrical service needs, such as a description of the project and property information.
- Technical Information: Information about your device and browsing activity on our website, such as your IP address, browser type, and pages you visit. This is collected through cookies and other tracking technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To schedule appointments, provide quotes, and perform the electrical services you requested.
- To Communicate with You: To respond to your inquiries, provide updates about your service, and send important notices.
- To Improve Our Services: To understand how our website is used and to enhance our services and customer experience.
- For Legal and Security Reasons: To comply with legal obligations, enforce our terms of service, and protect against fraudulent activity.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third parties only in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us with business operations, such as website hosting or IT support. These providers are required to protect your information and use it only for the purposes for which it was provided.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or government request.
4. Cookies and Other Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and analyze website traffic. You can set your browser to refuse cookies, but some parts of our website may not function correctly as a result.
5. Your Choices and Rights
You have the right to:
- Access Your Information: Request a copy of the personal information we hold about you.
- Correct Your Information: Ask us to correct any inaccurate or incomplete information.
- Request Deletion: Request that we delete your personal information, subject to legal obligations.
To exercise these rights, please contact us using the information provided below.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Compass Electric
- Phone: 250-800-2169
- Email: office@compasselectric.net
- Address: 110-1039 Langford Parkway, Victoria, BC, V9B 0A5
